RR Donnelley

Qualification: Any Graduate
Job Post Name: Senior Customer Support Associate
Experience: 0 – 3 yrs
Job Location: Chennai
Salary: NA
Total No of Vacancy: NA
Website: http://www.RRDonnelley.com

Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Reward performance and recognize behavioral problems in team and act proactively to ensure productivity is unhampered.

Responsibilities :

Operate as a vital link between the client and operations
Assign jobs to team to ensure maximum utilization of resources
Play an important role with Client Manager to develop an environment that provides motivation and opportunities for the team
Assess, understand, analyze the client requirement and ensure the deadlines are adhered to
Manage queues / workflow and shift scheduling
Check / monitor absenteeism
Ensure adherence to security norms including print security and physical access procedures in the team
Ensure all members of the team go through security and compliance awareness programs as per policy

Candidate Profile:

Good oral and written communication skills
Excellent presentation and layout skills
Customer service orientation
Inter-cultural awareness
Initiative
Ability to function in a dynamic and changing environment

Selection/Interview process:

1. Aptitude Test
2. Technical and HR Interview

Document Required (Original and Photocopies):

1. SSC Marksheet
2. HSC/Diploma Marksheet
3. Graduation & Post Graduation all yearsí mark sheets
4. Photo ID proof (Pan Card/ Passport / Driving License / College ID)
5. 2 photographs
6. Resume

Walk-In Venue Details:

Walk-In Date :- 27th April 2016 to 30th April 2016
Walk-In Time :- 10 am to 1 pm

Walk-In Address:- Floor 6, Prestige Polygon, 471, Anna Salai, Teynampet, Chennai, Tamilnadu, India 600018